(June 18, 2018) – Kristen Mandich, Operations Director for Great Expressions Dental Centers (GEDC), has been recognized as a ‘Notable Women in Health’ by Crain’s Detroit Business. Mandich is among 35 women chosen in the fourth annual ‘Notable Women’ report published in the June 18 issue of Crain’s.
Crain’s Content Studio, the marketing storytelling division of Crain’s Detroit Business, is recognizing women in health care who have gone above and beyond in the industry. Women profiled in the report are considered leaders in their workplaces and in the community.
In her role with GEDC, Mandich oversees 12 dental offices in Northwest Michigan, managing administrators and revenue, conducting financial reviews, and monitoring new patient cycles at each office. Her hands-on, hardworking management style allows her to administer support to her team in a respected, comfortable way, pushing them to the best of their ability.
As an operational director, Mandich places emphasis on proper employee training and customer satisfaction, and works day-to-day operations with the offices to ensure fulfillment of job roles. Through her leadership, Mandich has improved GEDC’s customer satisfaction rating on Google for the Northwest Michigan offices from 3.4 to 4.4 – a substantial improvement.
“Kristen’s passion for mentoring and supporting her colleagues has helped GEDC further strengthen its quality of service across the offices she works with,” said Don Trabulsy, vice president of operations in Michigan at GEDC. “Her presence is invaluable and we are fortunate to have someone on our team so dedicated to seeing her peers and organization thrive.”
Mandich earned her bachelor’s degree in Political Science/Criminal Justice and a master’s degree in Business Administration with a concentration in marketing from Saginaw Valley University.
“I’m grateful to work with a terrific team of professionals who make my job easy,” Mandich said. “Their commitment to providing the highest quality service to our patients is the reason I’ve been selected for this honor.”
About Great Expressions Dental Centers
For nearly 40 years, Great Expressions Dental Centers has been a leader in preventative dental care, orthodontics and specialty care with offices in Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, New York, Ohio, Texas and Virginia. Great Expressions is consistently recognized for contributions to improving oral health through quality and safety initiatives, affordable dental care services, patient convenience, research and more. Great Expressions Dental Centers branded practices are independently-owned and operated in specific states by licensed dentists and their professional entities who employ the licensed professionals providing dental treatment and services. ADG, LLC provides administrative and business support services and licenses the Great Expressions Dental Centers brand name to independently-owned and operated dental practices. ADG does not own or operate dental practices, or employ the licensed professionals providing dental treatment and services. For more information, please visit www.greatexpressions.com.
Amanda Niswonger, on behalf of Great Expressions Dental Centers
Lambert, Edwards & Associates