Email Appointment FAQ’s
General Information and Requirements
What is the advantage of registering for e-mail appointment confirmation and office alerts?
By registering for our e-mail appointment reminders, you will have the convenience of confirming your appointment via your personal e-mail account instead of by phone with the office team member.
- Confirm dental appointments via e-mail
- Alerts notifying you about important office news and events
- Get special offers specific to your home office location
Are there any age restrictions to use the e-mail messaging service?
Patients must be 18 years of age or above to sign up for the Great Expressions Dental Centers e-mail service.
Is there a charge for utilizing the e-mail messaging service?
No. Great Expressions Dental Centers does not charge you for this added service.
How do I register for e-mail appointment reminders and office alerts from Great Expressions Dental Centers?
Simply provide your e-mail address to your Great Expressions office and request to receive e-mail reminders and office alerts.
What happens after I register for e-mail appointment reminders and office alerts?
You will be sent a welcome e-mail to your registered e-mail address on file the next business day after enrolling.
What e-mail address will these confirmations and alerts be sent from?
All e-mails will be from Great Expressions at email@example.com or firstname.lastname@example.org. Please add these e-mails to your address book so e-mails will not get caught in your junk or bulk mail folder.
How do I unsubscribe?
You may unsubscribe from all appointment confirmations and office alerts by clicking the “unsubscribe” button at the bottom of your Great Expressions e-mail.
If I unsubscribe, how to do I opt back in at a later date?
You will need to contact us via our online customer service form and request to re-subscribe to e-mail appointment reminders and office alerts. Please provide your e-mail address and full name that you last registered with. Please note that all online requests are subject to patient verification and may take 2-5 business days to activate. If you would like to re-subscribe with an alternate e-mail address, you may simply provide your new e-mail to your local Great Expressions office.
Accounts with Dependents
I have multiple dependents on my account. How do I receive e-mail confirmations for each of their appointments?
You will automatically receive e-mail appointments confirmations for each of your dependents to the e-mail address that is attached to the guarantor’s account. If you would like to receive e-mail appointment confirmations for your dependents to a different e-mail address, you will need to provide that address to your local Great Expressions office.
When will I receive an e-mail confirmation message for my next appointment?
You will receive your e-mail confirmation message five (5) days prior to your scheduled appointment and three (3) days before if you do not confirm the first e-mail. We will also send you a reminder e-mail one (1) day prior to your appointment.
How do I confirm my appointment?
Click the “Confirm My Appointment” button in your e-mail. You will be redirected to a thank you page if your confirmation has been successful.
How do I reschedule my appointment?
You are not able to reschedule your appointment via our e-mail messaging service. Simply contact the office prior to your appointment to cancel or reschedule.
How do I cancel my appointment?
You are not able to cancel your appointment via our email messaging service. Simply contact the office prior to your appointment to cancel or reschedule.
What happens if I have multiple appointments scheduled in the same day?
If you have multiple appointments scheduled in the same day, you will an e-mail appointment confirmation for the first appointment of the day only. You will need to confirm any additional appointments directly with the office you are scheduled at. Each patient is limited to one e-mail appointment confirmation per day.
What happens if my dependents and I have appointments scheduled on the same day?
You will receive a separate e-mail appointment confirmation for each dependent. Each patient is limited to one e-mail appointment confirmation per day.
What type of office alerts will I receive?
You may receive non-appointment related e-mails throughout the course of your subscription with Great Expressions Dental Centers. E-mails may include special offers for your specific location or alerts notifying you about important office news and events.
How do I unsubscribe from marketing-related e-mails?