Text Appointment FAQ’s
General Information and Requirements
- What is a text message (SMS)?
- What is the advantage of registering for text message appointment confirmation and account alerts?
- Are there any age restrictions to use the text messaging system?
- Can text appointment confirmations and account alerts be used on all mobile phones and with all mobile service providers?
- What should I do if my phone is lost or stolen?
- Is there a charge for utilizing the text message system?
- If I change wireless phone providers, but keep the same number, do I need to opt-in again?
- If I change my cell phone number, do I need to opt-in again?
Opt-In and Opt-Out Process
- How do I opt-in to receive text message appointment confirmation and account alerts from Great Expressions Dental Centers?
- What happens after I opt-in to receive text messages?
- Where will these text messages originate from?
- I did not receive a confirmation message. What should I do?
- How do I opt-out?
- If I opt-out, how to do I opt back in at a later date?
Accounts with Dependents
Appointment Confirmations
- When will I receive a confirmation text message for my next appointment?
- How do I confirm my appointment?
- How do I reschedule my appointment?
- How do I cancel my appointment?
- What happens if I have multiple appointments scheduled in the same day?
- What happens if my dependents and I have appointments scheduled on the same day?