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Patient Communication Policy

Patient Communication Policy

Patient Communication Policy

It is important to note that email and text communication is not always secure. Email and text messages can be intercepted and for this reason, Great Expressions does not communicate personal health information through this method. Great Expressions will never ask for account information, credit card numbers, or personal information via email or text message. If you think you may have received a suspicious email or text from Great Expressions, please contact our corporate office immediately at 888-SMILE-80 (888-764-5380).

Email Appointment Confirmations

By enrolling in email appointment confirmations, you may receive non-appointment related emails throughout the course of your subscription with Great Expressions Dental Centers. Emails may include special offers for your specific location or alerts notifying you about important office news and events.

At this time, if you subscribe to receive email appointment confirmations, you automatically are subscribed to receive any marketing-related email. We promise that we will not spam your account with unnecessary emails, nor will we sell your information to a third party.

Please refer to our HIPAA Notice of Privacy Practices and Web Privacy and Security Statement for further information.

Text Appointment Confirmations

By enrolling in text appointment confirmations, you are authorizing GEDC to send text message appointment reminders to you on your provided cell phone number. You understand that you may reply with various commands to receive account information such as balances, future appointments, office location and other alerts as described in our Text Message System command list located on the text appointment confirmations page.

You also agree that all individuals associated with your account may receive alerts referencing the account guarantor and/or dependents. Text message charges from your cell phone provider may apply.

Your enrollment indicates that your represent and warrant that you are the person legally responsible for all use of the accounts, are at least 18 years of age, and agree to all terms and conditions of use for the text messaging services.

Great Expressions Dental Centers offers a text messaging system to current patients to receive appointment confirmations, account balance information, and other services and content deemed appropriate. By opting-in to our text message system (via mobile opt-in or automated opt-in), you are providing consent to use personal information to provide the services available by Great Expressions Dental Centers, including customized content. Message and data rates may apply; please contact your wireless provider for specific information regarding your text messaging usage and charges.

The text messaging system is provided by Great Expressions Dental Centers to our patients on an as-is basis. Data obtained from you in connection with the text message system may include, but not be limited to, your name, address, cell phone number, dental office and location, future appointment dates and times, and account information. Great Expressions is not liable for any delays that may be experienced during the transmission of any messages, as delivery is based on the speed and effectiveness of your wireless provider.

Opt-In and Opt-Out Policy You may opt-out of our text message system by sending “STOP” or “UNSUBSCRIBE” to 98269 or 200100. You will no longer receive appointment confirmations or other account information via text message if you opt-out of this service.

How to Opt-In: Text SUBSCRIBE to 98269 or 200100* to receive text message confirmation and account alerts. You will be sent a message informing you of applicable message and data rates for all subsequent text messages.

Great Expressions also provides automated opt-in to text message reminders when a valid cell phone number is provided during the patient registration and/or check-in process.

*Great Expressions Dental Centers Text Message System. Message and data rates may apply. By participating, you consent to receive text messages sent by an automatic telephone dialing system. Messages per month vary based on appointments scheduled. Consent to these terms is not a condition of purchase.

How to Opt-Out: To cancel text message alerts, simply reply “STOP” or “UNSUBSCRIBE” to the text message received to opt-out of the respective text alert program.

For Help or Support: If you need assistance with your text message appointment confirmations or account alerts, please read the Frequently Asked Questions. If your question is not answered, you may contact us here, or simply reply with the word “HELP” to the message you received for assistance.

GEDC may terminate this agreement and any related services, with or without cause, at any time. All services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. GEDC expressly disclaims any representation or warranty that the services will be error-free, timely, secure or uninterrupted. No oral advice or written information given by GEDC, its employees, licensors or agents will create a warranty, nor may you rely on any such information or advice. Under no circumstances will GEDC or its affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the services, including but not limited to reliance on any information obtained from the services, or that result from mistakes, omissions, interruptions, deletion of files, text, or e-mail; loss of or damage to data, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not limited to acts of god, communication failure, theft, destruction or unauthorized access to records, programs or services. GEDC reserves the right to modify the terms and conditions of use at any time and without advance notice, and any changes shall be effective upon making the modified provisions available on GEDC’s website, and continued use of the services after any such changes shall constitute your consent to such changes. GEDC does not and will not assume any obligation to notify you of any changes to the terms and conditions of use. By signing up for this service, you agree that your sole and exclusive remedy to any issues arising from or relating to the services is to discontinue using the services. The terms of this section shall survive termination or revocation of the Patient Communication Consent Form and/or use of the services.

Supported Carriers: AT&T, Sprint, Nextel, Boost, Verizon Wireless, U.S. Cellular®, T-Mobile®, Cellular One Dobson, Cincinnati Bell, Alltel, Virgin Mobile USA, Cellular South, Unicel, Centennial and Ntelos

For help or information on this program send “HELP” to 200100. To cancel your plan, send “STOP” to 98269 or 200100 at any time. For additional assistance, contact customer service at 888-SMILE-80 (888-764-5380) or access support within this web site. Msg Freq based on acct settings.

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